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Solution QAWeb Agent:įrom QAWeb Agent version 1.13.19 onwards this issue is fixed and available for download from myBarco or the MediCal QAWeb Server. Remove the third-party display controller from the system or disconnect any displays connected to this third-party display controller and connect them to a Barco MXRT display controller. Since these libraries are shared among the applications listed above, all of these applications are affected at once. The background client does not start up either which results in background tasks not being executed and potential 'Workstation Connectivity Issues' on QAWeb Server for connected QAWeb Agents.Ī Windows function which we use in our Barco Healthcare software libraries hangs when called in Windows 10 build 1903.The user interface does not start up, no splash screen is shown.At least one display is attached to the third-party display controller.If in combination with an MXRT display controller, the MXRT driver control panel as well as QAWeb Agent will not start up.At least one third-party display controller (such as NVidia or AMD).QAWeb Agent, QAWeb for DIN 6868-157 or MXRT driver versions mentioned above are installed.QAWeb for DIN 6868-157 version 1.2.7 or lowerĪll of the following conditions must be met for the issue to happen:.MXRT display drivers v10.143.3.1 or lower.Turn off ASPM in system BIOs.Dieser Artikel gilt für die folgenden Produkte:.To turn off ASPM for existing installations:
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In those cases where upgrading the driver is not an option, we have two workarounds available until such upgrade is approved: Check the attached article to find out how you can download the latest MXRT driver. Installation of the latest driver while using Barco System Cleaner prior to that. We have identified the root cause of the problem to be related to how the driver is handling the ASPM (Active State Power Management) feature of the PCIe interface.
- 'Warning 4101 'Display driver b8dkmdap stopped responding and has successfully recovered.'.
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In the event logs, the following two errors are logged: While performing simple tasks the workstation seems to freeze, and occasionally the monitor/s will go dark for a few seconds and then it comes back, or a BSOD. Dieser Artikel gilt für die folgenden Produkte: